Service Writer

Earn up to $3,000 SIGN-ON BONUS • Grand Junction, CO

2d • Onsite

About The Position

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Requirements

• High School Diploma or GED
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years supervisory/management experience
• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to direct the work of others
• Ability to work in a fast-paced environment
• Warranty training/knowledge
• Basic knowledge of Microsoft Word and Outlook
• Basic knowledge of DBS
• Basic knowledge of SIMSI
• Intermediate knowledge of ET/SIS/SIS Web/STW

Responsibilities

• Greets customers and gathers detailed information about equipment issues and service needs
• Creates, updates and manages work orders with accurate descriptions and labor estimates
• Collaborates with Shop Leads to create service estimates for customers and obtains approvals prior to beginning work
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
• Communicates repair timelines, costs, and updates to customers
• Coordinates with shop leads to ensure efficient workflow and proper job prioritization
• Sources and orders parts when needed, working closely with vendors and internal parts department
• Reviews completed work orders for accuracy, including labor, parts and billing details
• Processes invoices and handles customer payments when required
• Maintains service records and ensures documentation is complete and organized
• Schedules service appointments and assists in managing shop workload
• Addresses customer concerns and resolves issues in a professional manner
• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K
• Company contribution up to 7% for retirement plans
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED