Service Writer

Sunbelt Rentals, Inc. • Regina, SK

24d • Onsite

About The Position

Join our team as a Service Writer! In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service. Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Requirements

• High school diploma or equivalent
• Strong administrative and organizational skills
• Excellent communication and customer service skills
• Proficient with computers and data entry

Nice To Haves

• Service Writer, Service Coordinator, or related experience
• Experience with work orders, warranty claims, or parts inventory
• Equipment rental, construction, automotive, or heavy equipment industry experience

Responsibilities

• Open, update, and close work orders accurately
• Process and track warranty claims
• Order, receive, and distribute parts
• Maintain inventory accuracy through cycle counts
• Enter and manage service calls
• Coordinate with technicians and support field service scheduling
• Process service invoices and maintain equipment records
• Prepare damage reports and related documentation
• Respond to customer inquiries and resolve issues
• Communicate service updates, bulletins, and customer concerns

Benefits

• Health, Dental, Vision, Life Insurance
• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
• Leading wages
• Tuition Reimbursement
• RRSP Matching
• Tool and Boot Allowance
• Career development and advancement
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED