Service Writer
Kolar Tire & Auto•Helena, MT
•Onsite
About The Position
Kolar Tire & Auto is seeking a friendly, organized, and detailed-oriented Service Writer to join our team in Helena, Montana. As a Service Writer, you will be the first point of contact for our customers, assisting them with their automotive service needs. You'll create service estimates, coordinate with technicians, and ensure exceptional customer experiences throughout the repair process.
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer skills and knowledge of automotive repair terminology
Nice To Haves
- Additional automotive or customer service training is a plus
- Prior experience in automotive service writing preferred (but we will train the right candidate)
Responsibilities
- Greet customers warmly and listen to their automotive concerns
- Write accurate and detailed repair orders
- Provide service estimates and explain recommended repairs and maintenance
- Coordinate with technicians to ensure timely completion of work
- Communicate progress and updates to customers throughout their repair process
- Handle customer inquiries, concerns, and complaints professionally
- Maintain organized service records and documentation
- Assist with scheduling appointments and managing shop workflow
Benefits
- Paid time off and holidays
- Health insurance and benefit options available
- Opportunities for advancement within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
