Service Writer Freightliner Dealership
About The Position
Join our team at Campbell Supply as a Service Writer! We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you. As a Service Writer, you'll be the main point of contact for customers, ensuring their needs are understood and addressed throughout the repair process. This second shift position, from 3 - 11:30 pm Monday - Friday, requires someone who can effectively communicate with customers, technicians, and supervisors to keep repairs on track and customers informed.
Requirements
- Ability to read and comprehend technical instructions and vehicle repair information
- Excellent written and verbal communication skills
- Strong computer literacy
- Professional personal appearance
Nice To Haves
- Bonus Incentive for applicants that hold their CDL and/or are bilingual.
Responsibilities
- Engage with customers upon arrival, meticulously reviewing warranty details and open repair orders
- Clarify customer complaints regarding units, ensuring clear understanding and accurate documentation
- Efficiently open repair orders and maintain proactive communication with customers, keeping them abreast of necessary repairs and vehicle status updates
- Collaborate with supervisors to provide assistance with estimates when required, adhering to company standards and guidelines
- Conduct thorough vehicle inspections alongside customers upon arrival, fostering transparency and trust
- Generate comprehensive documentation of all warranty information and recalls, staying abreast of the latest OEM recalls and campaigns
- Coordinate seamlessly with the next shift supervisor to facilitate a smooth transition of pending work, ensuring continuity and efficiency
- Adhere strictly to company policies regarding fund collection and vehicle release, upholding the highest standards of professionalism and integrity
- Attend mandatory training sessions to enhance skills and knowledge, contributing to personal and professional growth
- Execute additional duties as delegated by management, demonstrating flexibility and a proactive approach to supporting team objectives
Benefits
- Health benefits package including medical, dental, and vision insurance
- Disability and life insurance
- Paid vacation and holidays
- 401(k) retirement plan with matching
- Great working environment
- Paid OEM continued education training and certifications
- Uniform service
- Daimler employee discount program
- Verizon Wireless discount program
- Fun company events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
