Dealership Service Writer
About The Position
GreenMark Equipment is seeking a detail-oriented Service Writer to join their team in Knox, IN. As a Service Writer, you will assist the service manager in maintaining accurate records and reports for the service department's operations. You will be responsible for answering customer inquiries about service work, generating repair quotes, and managing work orders to ensure technicians are kept busy. This role requires strong communication skills and the ability to keep customers informed about the progress of their repairs. GreenMark Equipment is a premier John Deere dealership serving Southwestern Michigan and Northern Indiana, committed to providing value-added equipment solutions.
Requirements
- Experience working in a service department
- Experience with basic accounting practices
- Experience with basic computer functions
- Experience working cooperatively in a team environment
- Experience communicating effectively
- High School Diploma, GED, or equivalent experience required
Nice To Haves
- Associates degree preferred
Responsibilities
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Updates customer profiles using equipment, hours, or other information from the customer work order
- Maintains service accessories and supplies and prepares replacement orders
- May prepare Service Technician labor performance, productivity, and efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere and competitive products
Benefits
- Health insurance starts on your first day of employment
- 401k with company match
- Paid Holidays
- Paid Time Off
- Competitive wages
- Company paid uniforms
- Continued training through John Deere
- Advancement opportunities
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
