Service Writer- Part Time Hours
About The Position
Northeast Dock & Door (NEDD), a division of Thompson & Johnson Equipment, is seeking a part-time Dock & Door Service Writer to support its growing service operations and customers. This role is ideal for an organized individual with strong customer service skills, a knack for follow-through, and an interest in seeing projects from recommendation to completion. The Service Writer will be responsible for transforming technician recommendations and customer service needs into clear, accurate repair proposals, researching necessary information, communicating proposals, following up on outstanding quotes, obtaining approvals and purchase orders, and facilitating the progression of approved repairs into the service process. The position combines customer interaction with detailed administrative work, requiring comfort with phone and email communication, consistent follow-up, and the ability to ask for approvals.
Requirements
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Confidence communicating with customers by phone and email.
- Strong organization, attention to detail, and follow through.
- The ability to manage multiple quotes and priorities at the same time.
- Basic mechanical aptitude or an interest in learning about Dock & Door equipment and repair processes.
- The ability to understand information from technicians and turn it into an accurate customer proposal.
- Comfort following up with customers and asking for approval to proceed with recommended repairs.
- Proficiency with email, word processing, spreadsheets, and computer based systems.
- A high school diploma or equivalent.
Nice To Haves
- Customer service, service writing, parts, mechanical repair, industrial service, or related experience is preferred.
- Dock & Door, industrial equipment, material handling, construction, or related experience is a plus.
Responsibilities
- Review technician recommendations, PM reports, service calls, and customer requests that require repair quotes.
- Research parts, materials, labor, and other information needed to prepare accurate proposals.
- Work with technicians, Parts, suppliers, and other employees to gather information for quotes.
- Prepare clear and accurate customer service proposals.
- Communicate recommended repairs and proposals to customers.
- Follow up consistently on outstanding quotes.
- Answer customer questions and obtain authorization to proceed with approved work.
- Obtain required customer purchase orders.
- Communicate approved repairs to Dispatch and other appropriate NEDD employees.
- Help ensure approved work moves efficiently into the scheduling and service process.
- Maintain accurate records of quotes, approvals, declined work, and customer communication.
- Answer incoming calls and assist with other service-related responsibilities as needed.
Benefits
- 401(k) retirement plan with a 50% Company match on the first 5% contributed.
- Paid vacation time based on regularly scheduled hours.
- Paid sick time based on regularly scheduled hours.
- Paid Company holidays when the holiday falls on a day the employee is normally scheduled to work, based on the employee's normal scheduled hours for that day.
- Company clothing allowance.
- Opportunities for training and professional development.
- Participation in Company events, including our annual employee celebration, which alternates between the Clambake and Dinner Dance Gala.
- A supportive, family-oriented work environment where employees are valued and respected.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
