Service Writer

PAM Transport•Jackson, OH

42d•Onsite

About The Position

PAM Transport is looking for service writer applicants with experience in customer service and fleet maintenance to take our shop communication to the next level. A great work environment where your contribution can be recognized, and full potential can be reached through personal and professional integrity. The company will provide reasonable accommodations to employees who require them to perform the essential functions of their job to the extent it does not impose an undue hardship or create a risk of harm to the employee or others. PAM Transport is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Experience a workplace where your contributions matter and where you can thrive in a supportive environment.

Requirements

At least one year of experience as an automotive or fleet Service Advisor, Assistant Lane Manager or Service Consultant
High School Diploma, GED or equivalent.
High attention to detail and accuracy.
Good written and verbal communication skills
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Nice To Haves

Knowledge using AS400 (preferred).

Responsibilities

Greet and assist every customer in a timely, friendly manner, while collecting vital vehicle information to help technicians provide a quick and quality diagnosis.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Answers incoming telephone calls and emails promptly, courteously, and makes every effort to satisfy the requested inquiry.
Keep drivers and operations informed of require services and completion times.
Work in a fast-paced environment with the ability to prioritize work tasks and respond to driver’s needs in a timely manner.
Attention to detail and work order management, parts billing and retrieval for technicians.
Warranty retention and organization.