Service Writer
EquipmentShare•McKinney, TX
•Onsite
About The Position
EquipmentShare is hiring a Service Writer at our rental facility in NE Dallas, TX. This role is responsible for scheduling rentals and maintaining customer service standards with customers. The schedule is Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. This role is also subject to on-call scheduling with additional compensation.
Requirements
- You’re a great listener and care about solving your customer’s problems
- You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
- You have strong interpersonal and problem-solving skills
- You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
- 3–4 years of sales experience (equipment sales experience is a plus)
- High School diploma or equivalent
- This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
Nice To Haves
- equipment sales experience is a plus
Responsibilities
- Write customer damage work orders, order parts and bill work orders
- Assist the service manager to manage customer damage and internal work orders
- Respond to inbound leads and guide customers through the EquipmentShare rental process
- Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
- Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Develop new sales strategies and techniques to increase our market share and improve our customer experience
Benefits
- Monthly Family Dinner Night
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
