Service Writer

Reynolds' Subaru•Lyme, CT

1d•Onsite

About The Position

Located right on Hamburg Cove in Lyme CT, Reynolds' Subaru is a unique workplace with a history spanning over 160 years. The Reynolds' Family has been helping customers fulfill their transportation needs, starting with hand-built horse-drawn carriages in 1859. Six generations later, they are a new Subaru dealer specializing in Subarus, but also selling and servicing all makes and models of pre-owned vehicles. The facility is new, air-conditioned, with tiled and heated shop floors and state-of-the-art equipment and shop tools. The company values hard work, determination, and customer satisfaction.

Requirements

High school diploma or equivalent
Valid driver's license & clean driving record
Customer service and quality control skills
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines

Nice To Haves

Automotive Service Advisor experience preferred

Responsibilities

Meet with customers and determine their need for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company's standards for ethical practices, professional image, orderliness, customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability and maximizing sales & executing retail promotions
Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion time
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Calling and working with service contract providers to get claims processed