Service Writer

Reynolds' SubaruLyme, CT
Onsite

About The Position

Located right on Hamburg Cove in Lyme CT, Reynolds' Subaru is a unique workplace with a history spanning over 160 years. The Reynolds' Family has been helping customers fulfill their transportation needs, starting with hand-built horse-drawn carriages in 1859. Six generations later, they are a new Subaru dealer specializing in Subarus, but also selling and servicing all makes and models of pre-owned vehicles. The facility is new, air-conditioned, with tiled and heated shop floors and state-of-the-art equipment and shop tools. The company values hard work, determination, and customer satisfaction.

Requirements

  • High school diploma or equivalent
  • Valid driver's license & clean driving record
  • Customer service and quality control skills
  • Ability to read, write and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines

Nice To Haves

  • Automotive Service Advisor experience preferred

Responsibilities

  • Meet with customers and determine their need for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the company's standards for ethical practices, professional image, orderliness, customer service and good employee and community relations
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Increase profitability and maximizing sales & executing retail promotions
  • Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion time
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate
  • Calling and working with service contract providers to get claims processed

Benefits

  • 401(k) and profit sharing
  • Medical, Dental and Vision
  • Paid Vacation
  • Paid Sick Time
  • Paid Training
  • Short Term Disability and Life Insurance
  • NO Sundays
  • CLOSED all major holidays
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