Service Writer

Southern Tire Mart • Houston, TX

7d • Onsite

About The Position

Southern Tire Mart is seeking a Service Writer to join their team. This role involves greeting customers, explaining services, managing service tickets, coordinating with technicians, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, be able to multitask in a fast-paced environment, and possess basic computer skills. Previous experience in sales, service writing, or customer service is preferred, as is knowledge of automotive or commercial tire services.

Requirements

• High school diploma or GED required.
• Must be at least 18 years of age.
• Pass a pre-employment drug screen.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.

Nice To Haves

• Previous experience in sales, service writing, or customer service preferred.
• Knowledge of automotive or commercial tire services a plus.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Benefits

• 401(k) with Company Match
• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Paid On-the-Job Training
• Career Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED