Service Writer
Kia of Lincoln•Lincoln, NE
•Onsite
About The Position
Kia of Lincoln is seeking a detail-oriented and customer-focused Service Writer, also known as a Customer Experience Pro, for their brand-new dealership opening soon in Lincoln, NE. The Service Writer will act as the primary liaison between customers and the service department, ensuring smooth operations from vehicle check-in to check-out. This role requires strong communication skills to effectively gather information about vehicle issues from customers and translate it for technicians, as well as to clearly explain service recommendations, timelines, and estimates.
Requirements
- Strong communication skills—you’re comfortable talking to everyone
- Ability to multitask and stay organized in a busy environment
- Attention to detail (the little things matter here!)
- Comfort using computers and dealership software
Nice To Haves
- Previous experience as a Service Writer or in customer service
- Basic automotive knowledge is a plus
- Service experience preferred
Responsibilities
- Greet customers with confidence, positivity, and a genuine desire to help
- Listen carefully and gather details about vehicle concerns (even the vague ones)
- Create clear, accurate service orders for our technicians
- Communicate service recommendations, timelines, and estimates in a way customers actually understand
- Coordinate schedules to keep the shop moving efficiently
- Keep detailed records of services and customer interactions in our system
- Follow up with customers to ensure everything was handled right
Benefits
- Competitive pay with room to grow
- Supportive, team-first environment
- Ongoing training and development
- Employee discounts on vehicles and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
