Service Writer

Performance Toyota Fairfield•Fairfield, OH

42d•$55,000 - $75,000•Onsite

About The Position

Performance Toyota Fairfield is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations. Performance Toyota Fairfield provides an exceptional automotive service experience. We take great pride in our commitment to quality and customer satisfaction, which has earned us the Toyota Service Excellence Award for Three Consecutive Years and the Prestigious Presidents Award Fifteen Times! Our team of skilled service technicians has extensive knowledge and expertise, ensuring that every service is performed with precision and care for each customer and every vehicle, every day.

Requirements

3+ years of Service (Writer) experience preferred
High school diploma/GED preferred
Competent level of computer literacy
Substantial time management technique
General understanding of automotive maintenance
Maintain an energetic, positive, and respectful attitude with everyone
Valid driver’s license with a driving record that allows you to drive customers and company vehicles.

Responsibilities

Maintain your Customer Satisfaction Scores at or above the district goal
Receiving in customers and their automobiles in the most effective and timely manner
Constant communication with your service technicians
Calling customers with diagnostic results and recommendations from your technicians
Selling the recommendations from your technicians
Communicate authorized recommendations to your technicians with a “promise time” for completion of work
Prompt call to customers when vehicle is washed and ready
Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
Close all repair orders and review with customers as they pick up their automobiles