Service Writer

Rocky Mountain Equipment•Winkler, MB

7d•Onsite

About The Position

The Service Writer helps keep everything in line in the service department —things would go awry without them. From scheduling work orders to connecting with customers and technicians to get the work done, the service department runs smoothly because of this critical role. If process-driven, efficient and organized describe how you like to work, the Service Writer position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.

Requirements

High school diploma
Excellent computer skills including Microsoft Word, Excel, and other software
Exceptional customer service skills and communication skills
Previous administrative experience

Nice To Haves

Technical Knowledge of agriculture and/or construction equipment is an asset
Previous warranty administration experience with New Holland and CASE equipment is an asset
Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset

Responsibilities

Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently
Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals
Keep accurate records of customer surveys
Work with Service Manager on day-to-day operations of the service department
Employee must adhere to all Occupational Health and Safety Standards—RME is committed to the protection and wellness of its employees