Service Writer

Eti Global • Sharonville, OH

37d • Onsite

About The Position

ETI Inc. is seeking an energetic, organized, and customer-focused Service Writer to join their team. As a leading independent heavy equipment service and parts company, ETI Inc. focuses on keeping construction, mining, and industrial equipment operating at peak performance. The company values its people as its greatest asset and offers a stable environment with excellent benefits and career growth opportunities.

Requirements

• Customer service experience required
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Computer proficiency and ability to learn service management software
• Positive attitude with a willingness to learn
• Ability to occasionally lift heavy parts as needed

Nice To Haves

• Previous Service Writer experience is a plus
• Experience in heavy equipment, construction equipment, diesel, trucking, agriculture, or automotive industries preferred
• Experience scheduling work or coordinating workflow preferred

Responsibilities

• Delivering exceptional customer service in person and over the phone
• Creating repair estimates and opening service work orders
• Scheduling equipment repairs and coordinating shop workflow
• Communicating with customers regarding repair progress and completion
• Ordering and tracking parts to minimize equipment downtime
• Working closely with technicians to ensure repairs stay on schedule
• Maintaining accurate service records and documentation
• Monitoring job progress to ensure quality and customer satisfaction
• Supporting a safe, organized, and productive work environment

Benefits

• Competitive pay based on experience
• Medical, Dental & Vision Insurance
• Life, Accident & Critical Illness Insurance
• 401(k) Retirement Plan
• Paid Vacation, Holidays & Sick Time
• Overtime opportunities
• Career advancement within a growing company
• Supportive team environment where your work matters
• Work with some of the biggest names in the construction and heavy equipment industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed