Service Writer

BALL EQUIPMENT•Richmond, MI

21h•Onsite

About The Position

As a key part of our service operation, you'll be the bridge between our customers and technicians, ensuring a smooth, accurate, and professional service experience. Join a legacy company with decades of trusted service, where your passion for powersports and outdoor equipment helps us continue to grow while delivering exceptional service.

Requirements

1+ years of experience in a service writer, advisor, or similar customer-facing role.
Solid understanding of basic mechanical or technical concepts.
Strong communication, organizational, and problem-solving skills.
Must be able to multitask in a fast-paced environment and provide top-tier customer service.
Valid driver's license required.
High school diploma or equivalent; additional training or certification in automotive or equipment services is a plus.
Minimum of 2 years of experience in a service writing or customer service role, preferably within the automotive or equipment industry.
Proven track record of managing service orders and coordinating with technicians to ensure timely completion of work.
Experience in using service management software and tools for tracking and reporting purposes.
Strong communication and interpersonal skills to effectively interact with customers and team members.
Excellent organizational skills with the ability to manage multiple tasks and prioritize work efficiently.
Proficient in computer applications, including Microsoft Office Suite and service management software.
Ability to understand and explain technical information to customers in a clear and concise manner.
Strong problem-solving skills to address customer concerns and ensure customer satisfaction.
Detail-oriented with a focus on accuracy in documentation and reporting.

Nice To Haves

Familiarity with powersports or lawn & garden equipment (preferred)
Experience with Lightspeed/CDK a plus
Experience with dealership software such as Lightspeed or CDK (preferred).

Responsibilities

Greet customers warmly and gather vehicle/equipment information at check-in.
Schedule service appointments and manage daily work flow.
Accurately document customer concerns and needed services on repair orders.
Communicate clearly with technicians to ensure correct diagnosis and service.
Prepare detailed cost estimates and obtain customer authorizations for work.
Stay in contact with customers regarding status, estimates, and completion timelines.
Review and close repair orders, ensuring all work is completed and documented.
Explain completed repairs and charges to customers at time of pick-up.
Cashiering of customer payment for services rendered.
Coordinate with Centralized Warranty Administrator to convey accurate coverage to customers
Maintain organized customer records and assist with warranty documentation.