Service Writer

Davey Coach Sales•Sedaila, CO

4d•$25 - $30•Onsite

About The Position

Davey Coach Sales is the leader in van and bus sales in Colorado and across the country. We have an immediate opening for a Service Writer in our ever growing office. You will be responsible for being the liaison between the business and the customers, as well as third-party vendors, by educating the customer on necessary repairs and by performing cost estimates for repairs/transactions. This position will also serve as a back-up to our Mobile Service Coordinator.

Requirements

Graduation from High School or GED, required
Must possess a valid driver’s license with a good-standing MVR

Nice To Haves

2 years of previously related experience in a service writer role, preferred
Highly organized, able to prioritize multiple concurrent assignments

Responsibilities

Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and, most importantly, the customer
Quickly respond to customers, either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance
Maintain and control work orders to ensure flow of assigned jobs
Perform all daily functions to ensure customer needs are met in a timely and efficient manner
Assign jobs to the proper technician based upon the technician’s capabilities and training to ensure that the highest quality of work is delivered
Handle incoming calls to meet the caller’s expectations in a professional and timely manner.
Write and complete work orders in a professional style
Communicate customer needs with Service Technicians and Shop Foreman
Acting as the backup for mobile service, being the point of contact for customers who require mobile service. This includes scheduling, collaborating with mobile technicians to ensure they have the necessary tools, equipment, and parts for the job, & preparing and presenting service estimates to customers, including cost breakdowns and timelines.