Service Writer & Warranty Administrator

Goodhue Boat Company•Meredith, NH

37d•$55,000 - $65,000•Onsite

About The Position

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential. We are looking for a Full-Time Service Writer & Warranty Administrator to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Marina at our Meredith, NH location. The Service Writer & Warranty Administrator will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats.

Requirements

A minimum of 2 years marine service writer experience, preferred
Excellent customer service and phone skills are a must.
Must have superior selling skills and knowledge of how to cross-sell products and services.
Ability to work under pressure in a fast-paced environment.
Problem solving skills.
Marine parts and services knowledge is a must.
Experience with Lightspeed EVO, preferred.
Intermediate computer skills.
High School diploma or equivalent, required.
Valid Driver’s License, required.

Nice To Haves

Boater’s License, preferred.

Responsibilities

Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate.
Consult and sell services that are applicable to the type of boat and customer’s needs.
Provide customers with a schedule of work, updates, and any changes that may occur.
Coordinate with customers on transportation of their boat.
Communicate with technicians to inform customers of the best remedies to properly repair their vessel.
Locate, order, and input parts for customer units based on technicians' notes and diagnosis.
Finalize and invoice work orders.
Ensure each customer has a positive service experience.
Spend quality time building a relationship with the customer.
Follow up after work is complete.
Work with vendors to process Warranty claims.
Perform other duties as assigned.