Service Writer/Shop management Assistant

Eaton Steel Corporation • Oak Park, MI

26d • Onsite

About The Position

At ADICA Trucking the Service Writer / Shop Assistant position acts as a vital communication bridge between customers, drivers, and mechanics. In this position you would be responsible for greeting customers and company drivers, documenting truck, and trailer issues, generating repair estimates, assisting in the managing of the shop workflow, communicating to dispatch several times a day regarding our fleet, customer communication, and processing customer transactions.

Requirements

• Understanding of vehicle systems, DOT regulations, and repair processes. Then translate technical information into clear terms for customers and operations to make repair decisions.
• Exceptional interpersonal and problem-solving skills to ensure high customer satisfaction and handle complaints.
• Multitasking capabilities to juggle phone calls, walk-ins, and shop scheduling simultaneously and keep a clean and organized work area.
• Proficient in the following programs, Outlook, Excel, Teams, Word, and FullBay.
• Must be able to stand and sit for long periods of time – must be able to lift 50 lbs.

Nice To Haves

• CDL – Not a requirement but is a plus.

Responsibilities

• Greet customers and company drivers, listen to Tractor and Trailer issues, and ask clarifying questions to help technicians diagnose problems.
• Calculate parts, labor, and materials costs to provide accurate quotes and timeframes.
• Schedule appointments, assign jobs to technicians based on skill levels, and monitor repair progress.
• Communicate updates or additional repair needs to customers and the ADICA operations to get work approvals.
• Process invoices, explain the work performed, and handle warranty claims or payment collection.
• Work closely with Shop manager and assistant shop manger to ensure that estimates and communication is sent out in a timely manner.
• Assist with cycle and yearly counts. Receiving parts into inventory correctly. Charging parts out on repair orders correctly.
• Order necessary supplies for the shop.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed