Service Writer I

Wyoming Machinery Company•Gillette, WY

3d•Onsite

About The Position

This role serves as the initial point of contact for the assigned office, managing incoming calls and visitors. The Service Writer I is responsible for coordinating communication flow efficiently and effectively with staff, the public, and businesses. Key duties include entering and reconciling all technician timecards for bi-weekly payroll processing. The position also involves various clerical tasks to support the service department and shop office operations.

Requirements

High school graduate or equivalent.
Proficient data entry capabilities.
Ability to speak, read, write, and understand English.
Ability to work in a team environment.
Proficient in use of a desktop computer, including Microsoft Office products.
Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.
Ability to work with customers in a professional manner and develop/maintain relationships.

Responsibilities

Serve as initial contact person, receive and screen calls and visitors.
Coordinate the flow of communication through the assigned office in an efficient and effective manner with staff, the general public, businesses, and others, take messages as appropriate.
Enter all timecards for technicians.
Reconcile all payroll entries before payroll is run biweekly.
Perform miscellaneous typing for the service department.
Assist with filing from other areas of the shop office.
Create work order jackets for all cost centers.
Scan completed work orders.
Make hotel/flight reservations as needed.
Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information.