Service Writer Customer Support Representative

Clarke Power Services Inc • Memphis, TN

3d • Onsite

About The Position

This is a Service Writer Customer Support Representative position with a Monday-Friday, 7:00 am - 4:00 pm shift. The role involves maintaining a high level of customer service, utilizing computer systems for updating customers on repairs and processing invoices, and handling service-related concerns. A diesel technician background is strongly encouraged, and ASE certifications are a plus. The position requires a valid driver's license with a clean driving record and the ability to obtain a DOT medcard. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Requirements

• High school diploma or general education degree (GED)
• Ability to create professional relationships with customers
• Ability to stay self-motivated
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the last 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years (ie., DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• The associate will be required to move frequently, stand, walk, and sit.
• The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms.
• Must be able to obtain DOT medcard

Nice To Haves

• Diesel technician background strongly encouraged
• ASE certifications strongly encouraged
• CDL is a Plus

Responsibilities

• Retail focus – Customer Relationship
• Solicit sale of new or additional services
• Strong Data Entry Skills
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims.
• Communicating with customer in person, over the phone and using computer
• Handle/resolve service-related concerns
• Responsible for writing clear and informative repair orders
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.
• The associate must be able to read and write reports.

Benefits

• Hiring Bonus up to $1500
• Competitive salary
• Comprehensive benefits
• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED