Service Writer Representative

Masters Transportation • Kansas City, MO

2d • $23 - $26 • Onsite

About The Position

The Service Writer Representative plays a vital role in ensuring excellent customer service and satisfaction. The Service Writer is responsible for effectively communicating with internal and external customers to identify their automotive problems and needs, scheduling service tasks with technicians to ensure timely completion of work and providing clear explanations of services performed and associated charges.

Requirements

• High School diploma or GED.
• 1-5 years of Service Writer experience.
• Able to read and follow written and verbal instructions

Nice To Haves

• Experience in the bus industry is a significant advantage
• Background in automotive technology and repair
• Bachelor’s degree in business, sales, or a related field is a plus
• Bilingual: English/Spanish

Responsibilities

• Engages with customers to accurately assess and document their concerns regarding their buses and service needs
• Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions
• Provides accurate estimates for services, repairs, and parts
• Provides recommendations for additional services based on vehicle inspection results
• Creates and manages work orders for service requests
• Ensures all necessary paperwork is completed for warranty and service contracts
• Coordinates with technicians to prioritize and schedule service work efficiently
• Schedules appointments and manages the service calendar to optimize workflow
• Writes detailed Repair Orders (ROs) that capture customer concerns and convey them to the technician(s)
• Keeps customers informed about the progress of their service, including any delays or updates during the service cycle
• Processes payments and maintains accurate records of customer interactions, service orders, and payments.
• Ensures customer satisfaction and handles customer complaints or concerns with professionalism and empathy
• Follows up with customers after service to ensure satisfaction and encourage repeat business

Benefits

• Generous paid time off and 12 paid holidays.
• Competitive medical, dental, and vision insurance options.
• Company-paid life insurance and short- and long-term disability benefits.
• 401(k) retirement plan with company match. Immediate vesting.
• Flexible Spending Account and Health Savings Account options.
• Employee discounts on travel, entertainment, and more.
• Ongoing investment in employee growth and development.
• Referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED