Service Writer Customer Support Representative

Clarke Power Services • Colfax, NC

3d • Onsite

About The Position

This is a full-time position for a Service Writer Customer Support Representative at Clarke, an industry leader. The role focuses on customer service, keeping up the company's commitment to customer satisfaction. It offers a competitive salary and comprehensive benefits. The position involves retail focus, customer relationship management, soliciting new services, strong data entry skills, updating customers on repairs, processing invoices, handling service concerns, and writing clear repair orders.

Requirements

• High school diploma or general education degree (GED)
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the last 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years (ie., DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Ability to create professional relationships with customers
• Ability to stay self-motivated
• Associate will be required to move frequently, stand, walk, and sit.
• The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms.
• The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance
• The associate must be able to read and write reports.
• Must be able to obtain DOT medcard

Nice To Haves

• Diesel technician background a plus
• ASE certifications strongly encouraged
• CDL is a Plus

Responsibilities

• Retail focus – Customer Relationship
• Solicit sale of new or additional services
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims.
• Communicating with customer in person, over the phone and using computer
• Handle/resolve service-related concerns
• Responsible for writing clear and informative repair orders

Benefits

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED