SERVICE WRITER (47026)

ARNOLD MACHINERY COMPANY•Twin Falls, ID

10d•Onsite

About The Position

At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin, you will play a key role in upholding our reputation for excellence. You’ll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.

Requirements

A proactive attitude with a strong work ethic and ambition.
Exceptional attention to detail, with the ability to problem-solve independently.
Proficiency in Microsoft Excel and Word, with solid mathematical skills.
Ability to sit for extended periods while managing paperwork and answering phones.
Frequent walking and mobility, including through uneven terrain.
Strong communication skills, both in-person and over the phone or radio.
High School Diploma or equivalent required.
Relevant experience can substitute for educational requirements.

Responsibilities

Write up, monitor, and review service jobs, ensuring they are properly closed.
Determine machine warranty status and communicate accurately with customers regarding warranty coverage.
Ensure repairs are completed within the quoted labor hours.
Follow proper authorization procedures for all service jobs.
Communicate with customers to assess service needs, prioritize requests, and determine urgency.
Schedule and dispatch field service technicians to customer jobs based on priority.
Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.
Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.
Process timecards for technicians and maintain detailed service reports.
Compare final invoices to service proposals to ensure customer satisfaction.
Assist with general administration within the Service Department.