Service Warranty Administrator - Park Place Motorcars Dallas

Asbury Automotive • Irving, TX

3d • Onsite

About The Position

Park Place Dealerships, part of Asbury Automotive Group, is a Fortune 500 company and a leading franchised automotive retailer in the United States. We are committed to redefining the dealership model through innovative technologies and fostering a supportive, inclusive environment where team members can thrive. Our culture is grounded in our North Star and Compass, powered by our DRIVE values, and focused on becoming the Most Guest Centric Automotive Retailer. We aim to provide an "extraordinary experience" for our clients and believe our Members (employees) deserve the same. We are looking for confident, passionate individuals eager to grow with a successful organization in Dallas/Fort Worth.

Requirements

• Knows and understands the manufacturer warranty policy and procedures
• Establishes and maintains productive relationships with the manufacturer's designated warranty representatives and the representatives of any of the after-market warranty companies with which the dealership conducts business
• Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation
• Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
• Returns improperly completed repair orders to their originators for completion or correction
• Determines and enter the applicable labor operation codes, failure codes, and other administrative data required
• Checks each repair order against the vehicle's service history to avoid making duplicate claims
• Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
• Reports any abuses or fraudulent manipulation of warranty claims to management immediately
• Scans repair orders into system and distribute to appropriate party for final processing
• Submits warranty claims to the factory or warranty company using the administrative tools available
• Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
• Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
• Maintains a record of all claims submitted, returned, rejected, or paid and their current status
• Provides a weekly report to the Service Manager regarding claims status
• Maintains a minimum warranty claims acceptance rate of ninety five percent and no more than fifteen days of warranty receivables

Responsibilities

• Administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues.
• Oversee and provide leadership to the Warranty Administrative staff.
• Know and understand the manufacturer warranty policy and procedures.
• Establish and maintain productive relationships with the manufacturer's designated warranty representatives and after-market warranty companies.
• Know and understand the repair order cycle, and communicate with technicians and ASM’s regarding hours, stories, and documentation.
• Review every warranty repair order for completion, accuracy, and legibility, in accordance with applicable policies and procedures.
• Return improperly completed repair orders to their originators for completion or correction.
• Determine and enter applicable labor operation codes, failure codes, and other administrative data.
• Check each repair order against the vehicle's service history to avoid duplicate claims.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff.
• Report any abuses or fraudulent manipulation of warranty claims to management immediately.
• Scan repair orders into the system and distribute to the appropriate party for final processing.
• Submit warranty claims to the factory or warranty company using available administrative tools.
• Review all returned and rejected warranty claims and prepare them for immediate re-submission.
• Contact the appropriate warranty claims representative regarding any claims requiring special authorization.
• Maintain a record of all claims submitted, returned, rejected, or paid and their current status.
• Provide a weekly report to the Service Manager regarding claims status.
• Maintain a minimum warranty claims acceptance rate of ninety-five percent and no more than fifteen days of warranty receivables.

Benefits

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Performance and production bonuses (select positions)
• Stock equity grant awards (select management and front-line team member’s eligible!)
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through LMS
• Professional growth and development opportunities
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed