Service Booker - Park Place Motorcars Dallas
About The Position
The purpose of the Booker is to ensure an extraordinary client experience while creating client advocates. To post final charges on completed repair orders, verifying that all labor and parts charges are documented. The Service Booker will also verify that proper operation codes and warranty damage codes are present on documentation and in compliance with dealership and manufacturer standards. This role requires knowledge of manufacturer warranty policy and procedures, and the ability to determine and enter applicable labor operation codes, failure codes, and other administrative data. The Service Booker will record (flag) the appropriate technicians for the hours earned on the operations they performed and ensure that all deductibles are properly documented for collection. This role involves communication with the Parts Department and Technicians to verify all charges are documented, and entering/revising repair information in the computer system. The Service Booker will prepare and deliver repair orders for billing, obtain management authorization for policy charges and/or discounts, and act as back up to the front desk and Cashier as needed. Scanning closed ROs and issuing POs for vendors, processing POs and invoices are also key responsibilities. The Service Booker must understand the Client Concern Resolution (CCR) process and the Park Place Privacy and Information Security Policy, and attend weekly department meetings.
Requirements
- Knowledge of manufacturer warranty policy and procedures
- Ability to determine and enter applicable labor operation codes, failure codes, and other administrative data
- Ability to record (flag) the appropriate technicians for the hours earned on the operations they performed
- Ability to ensure all deductibles are properly documented for collection
- Ability to communicate with Parts Department and Technicians to verify all charges are documented
- Ability to enter and revise information and description of repairs in computer system
- Ability to prepare and deliver repair orders for billing
- Ability to obtain management authorization for policy charges and/or discounts
- Ability to act as back up to the front desk and Cashier
- Ability to scan closed ROs
- Ability to issue POs for vendors and process POs and invoices
- Knowledge of the Client Concern Resolution (CCR) process
- Knowledge of the Park Place Privacy and Information Security Policy
Responsibilities
- Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order (RO)
- Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards
- Determines and enters the applicable labor operation codes, failure codes, and other administrative data required
- Records (flag) the appropriate technicians for the hours earned on the operations they performed
- Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery
- Communicates with Parts Department and Technicians to verify that all charges are documented
- Enters and revises information and description of repairs in computer system
- Prepares and delivers repair orders for billing
- Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order
- Acts as back up to the front desk and Cashier as needed
- Scans closed ROs
- Issues POs for vendors and processes POs and invoices
- Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
- Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements
- Attends weekly department meetings
Benefits
- Weekly pay
- Paid holidays
- Paid time off
- Deferred Holiday Pay Match
- Paid training
- Stock Awards
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
