Service Video Advisor

Steele Auto Group • St. John's, NL

3h • Onsite

About The Position

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential. Steel Mazda St. John's is seeking a Service Video Advisor to join our team! As a Service Video Advisor with Steele Mazda St. John's, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations and build trust with clients. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel and contribute to customer satisfaction and service department success.

Requirements

• Be comfortable explaining service processes on camera (voice only)
• Be prompt, punctual and detailed orientated
• Ability to work with minimal supervision.
• Valid driver’s license and clean driver’s abstract.

Responsibilities

• Precise video documentation of repairs on client vehicles
• Proper explanation of the technicians’ vehicle prognosis on video
• Efficient and prompt upload of video to the client
• Cleanliness of service department
• Service department support when and where required
• Organization of internal estimates of pre-owned vehicles
• Organization of new and used vehicle deliveries
• Creation of internal work orders for new vehicle stock
• Collaboration with customer facing service advisors

Benefits

• 100% Matched Retirement Savings Plan
• Flexible Health & Dental Plans
• Mental Health & Wellness Support
• Employee Discounts
• Work Boot Reimbursement
• Access to Steele University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed