Service Underwriter II

UFG Insurance•,

14d

About The Position

UFG is hiring a Service Underwriter II to provide quality customer service to internal and external clients, underwrite new and existing business, and deliver end-to-end service in the Service Center. The role calls for general expertise in underwriting profitability, production, agency relations, and customer service, along with leadership skills. The ideal candidate is self-motivated and able to multitask effectively. The position supports policyholders and agencies through policy servicing, risk review, underwriting decisions, and ongoing communication. It also contributes to team effectiveness through planning, collaboration, problem solving, accountability, and support for change.

Requirements

Property & Casualty License required.
At least 3 years of relevant experience.
At least 3 years of customer service experience.
Solid expertise in MS Suite.
Working knowledge of underwriting concepts, contracts, negotiation skills, and mentoring.
Ability to present ideas, thoughts, and explanations professionally, and to communicate effectively in writing.
Professional etiquette.
Analytical and detail-oriented approach.
General knowledge of United Fire Group systems, rating, and underwriting.
Ability to build a trusting, approachable environment that encourages team collaboration.
Ability to deal effectively with others in favorable and unfavorable situations, regardless of position status.
Acceptance of interpersonal and cultural diversity.

Nice To Haves

Bachelor’s degree or equivalent work experience; a bachelor’s degree is preferred.
Insurance coursework and/or designations, such as AINS, AU, or CPCU.
Independent agency experience.

Responsibilities

Make informed decisions on claims and risk controls.
Assist with onboarding insureds after new policies are issued.
Apply general to working knowledge of new-business risk analysis.
Assist policyholders by phone and in writing with policy changes, renewal instructions, driver lists, certificates of insurance, cancellations, reinstatements, first loss reports, billing, claims and policy inquiries, replacement auto ID cards, and coverage questions.
Accurately enter information into computer systems based on policyholder calls and written correspondence.
Review policy change requests, renewal instructions, MVRs, Experience Mods, loss experience, Loss Control reports, and product brochures for risk acceptability; consult management, other underwriters, websites, and the Best Underwriting Guide as needed.
Ask pertinent questions and identify critical information when policyholders request midterm or renewal changes.
Use negotiation and sales tactics effectively.
Use available underwriting resources.
De-escalate issues arising from or perceived by internal and external customers.
Use analytical tools to track customer interactions and provide agencies with detailed information about those interactions.
Develop agency partnerships through consistent communication and potential in-person visits.
Communicate with agencies about expectations.
Use planning, persuasion, strategy, and other tactics efficiently.
Incorporate feedback and take direction well.
Communicate successes and opportunities for improvement.
Raise important questions and issues and recommend solutions where applicable.
Gather appropriate resources to solve problems.
Plan and prioritize daily activities.
Review the team schedule to support business needs.
Demonstrate sound judgment, competence, and role-related knowledge.
Recognize the need for change and positively support change efforts.
Promote shared knowledge.
Take accountability and ownership when de-escalating issues involving internal or external customers.
Understand complex issues and initiate potential solutions.