Service Training Specialist

KONE•Orlando, FL

6d•Remote

About The Position

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team as a Service Training Specialist – Technician Experience for KONE ? This is a remote position. As our Service Training Specialist – Technician Experience, you will plan and conduct training sessions for technicians covering both new and existing service methods. Collaborate with business and function stakeholders and identify competence development needs and develop localized training for various target groups. This role is crucial in enabling field operatives to meet KONE's safety and quality standards, fulfill customer expectations, and achieve productivity targets.

Requirements

5+ years of technical experience.
Bachelor’s degree or 5 years of technical experience in a similar industry.
Skillful with elevator service/repair methods and tools.
Passion for quality and results.
Committed to promoting a safety culture in your team.

Nice To Haves

Prioritize tasks when priorities change from time to time.

Responsibilities

Plan and conduct training sessions for technicians covering both new and existing service methods.
Collaborate with business and function stakeholders and identify competence development needs and develop localized training for various target groups.
Understand of how each technician process works down to the "key stroke required" to do each task.
Support competence development surveys, assessments and other ways to find out the competence development needs.
May supervise or conduct special training courses designed for selected key groups.
Maintain and analyze organization and individual training records to monitor the effectiveness of internal and external training programs.
Stay current on developments and innovations in training and education in industry and government education sectors so that the organization’s training activities develop accordingly.
Ensures the training facilities and events meet KONE expectations.