Service Training Specialist

Toyota North America•Glen Burnie, MD

1d•Onsite

About The Position

The Central Atlantic Toyota Region is looking for a highly qualified and motivated Service Training Specialist. The Service Training Specialist (STS) is responsible for implementing the region's technical training classes and providing educational and technical support to the schools of the Toyota Technical Education Network (T-TEN). This position maximizes customer loyalty by ensuring that dealers have staff fully trained to provide "fix-it-right-the-first-time" service. The STS provides scheduling input to the Service Training Supervisor. The STS also provides technical support to district service & parts managers (DSPM) and field technical specialists (FTS). The STS collects records of technical training, and monitors training and certification status for the region; responsibilities include maintenance of shop, training vehicles, technical equipment, and planning & implementation of the bi-annual Quality Champions event at the regional level. This person has a liaison role with TMS on technical and training issues.

Requirements

Detailed knowledge of automotive technology required
Classroom Instructor and classroom/lab skills
Thorough understanding of all training course content
Technical analysis, problem-solving skills
Experience in automotive repair and instruction
Proficiency in Microsoft Office programs (Word, Excel, PowerPoint and Outlook)
Bachelor’s Degree or extensive experience in a Technical Training capacity

Nice To Haves

ASE Master Technician certification and Advanced Engine Performance Specialist certification (in all 8 areas and L1)
Proficiency in Access

Responsibilities

Preparation for and delivery of Toyota technical training courses
Assistance with curriculum development
Thorough understanding of all training course content
Toyota training programs and policies
Educational and technical support to the schools of the Toyota Technical Education Network (T-TEN)
Technical support to regional department personnel.
Maintenance of shop, training vehicles, and technical equipment
Planning & implementation of the bi-annual Quality Champions event at the regional level
Liaison role with TMS on technical and training issues.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Toyota 401(k) Savings Plan featuring a company match
Annual retirement contribution from Toyota
Paid holidays
Paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Professional growth and development programs
Tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)