Service Training Specialist
About The Position
The Lexus Eastern Area is looking for a highly qualified and motivated Service Training Specialist. This role involves conducting Lexus technical training classes throughout the Lexus Eastern Area, including on-site in Parsippany, NJ, and at remote training locations throughout the Northeast and Mid-Atlantic. The specialist will also support technical training class scheduling, classroom and facility preparation, and post-class completion activities. They will identify class demand based on technician skill-level guidelines, dealer needs, and Certification by Lexus requirements, and consult with Lexus dealers to identify technicians with training needs and support their development. The role requires maintaining a thorough understanding of all course content to deliver it effectively, and maintaining the Technical Training Center, including its training fleet, tools, equipment, and facilities. The specialist will support and participate in technical training study teams to develop new and redesign existing Lexus technical courses, and stay current on new Lexus vehicles, technologies, diagnostic procedures, repair information, service tools, and systems. Ensuring all training and shop activities follow standard safety procedures is crucial. Additionally, the role supports Lexus Eastern Area regional initiatives, including quality initiatives, auto show displays, SkillsUSA events, T-TEN schools and prospective students, company meetings and summits, and training for internal personnel and business partners. Support for the advancement of service technology at Lexus dealerships through Monogram Service and Video Multipoint Inspections is also required, as needed.
Requirements
- Strong knowledge of automotive technology and the ability to understand and communicate technical training content.
- Ability to adapt instruction for participants with different experience and skill levels.
- Strong presentation, communication, and interpersonal skills.
- Strong organizational and time-management skills, including the ability to manage multiple priorities.
- Experience in automotive repair and technical instruction.
- Ability to perform hands-on automotive demonstrations and work safely in a shop or laboratory environment.
- Familiarity with hybrid vehicles, battery electric vehicles, and vehicle diagnostic technologies such as Oscilloscope, NVH, pressure transducer, and Mega/Milli Ohm Meters.
- ASE certifications A1–A8.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability and willingness to travel approximately 25% of the time, and up to 50% based on business needs.
- Ability to meet company driving and motor vehicle record requirements.
- Must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment now or in the future.
Nice To Haves
- Advanced ASE certifications, including L1, L3, L4, xEV Level 1, and xEV Level 2.
- A bachelor’s degree.
- Experience facilitating technical training or instructor-led learning.
Responsibilities
- Conduct Lexus technical training classes throughout the Lexus Eastern Area, including on-site in Parsippany, NJ, and at remote training locations throughout the Northeast and Mid-Atlantic.
- Support technical training class scheduling, classroom and facility preparation, and post-class completion activities.
- Identify class demand based on technician skill-level guidelines, dealer needs, and Certification by Lexus requirements.
- Consult with Lexus dealers to identify technicians with training needs and support technician development.
- Maintain a thorough understanding of all course content to deliver it effectively.
- Maintain the Technical Training Center, including its training fleet, tools, equipment, and facilities, to support technicians attending training on-site or at remote locations.
- Support and participate in technical training study teams to develop new and redesign existing Lexus technical courses.
- Stay current on new Lexus vehicles, technologies, diagnostic procedures, repair information, service tools, and systems.
- Ensure all training and shop activities follow standard safety procedures.
- Support Lexus Eastern Area regional initiatives, including quality initiatives, auto show displays, SkillsUSA events, T-TEN schools and prospective students, company meetings and summits, and training for internal personnel and business partners.
- Support the advancement of service technology at Lexus dealerships through Monogram Service and Video Multipoint Inspections, as needed.
Benefits
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- Tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match
- Annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools and more
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
- Medical, dental, vision, and basic life insurance
- Enrollment in company’s 401k plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
