Service Training Specialist - Level DOE
About The Position
Join a growing team leading the creation and delivery of world-class dealer service technician training for Bobcat equipment at the 44,000 sq ft Doosan Bobcat Training Center in Aurora, CO. Fully leverage the facility’s multiple classrooms, component tear-down rooms, and expansive shop – complete with a wide range of tools, simulators, and equipment. The Service Training Specialist develops, delivers, and enhances technical training programs that support Bobcat's dealer network and service channel. This role provides expertise in service procedures, troubleshooting, equipment maintenance, and product support, while contributing to curriculum development, training delivery, and continuous improvement initiatives. Scope and responsibility may vary based on experience, ranging from supporting training activities to leading complex programs and providing strategic guidance for service training and dealer development.
Requirements
- Bachelor’s degree in a related field (business, engineering, education, or technical training) or two additional years of relevant professional experience in accordance with applicable law.
- 0–7 years of experience in maintenance, repair, or technical training (internships or hands-on experience within an industrial or manufacturing environment are a plus).
- Strong facilitation and instructional delivery skills.
- Strong technical aptitude and problem-solving skills.
- Basic understanding of equipment maintenance and troubleshooting.
- Good communication and organizational skills.
- Willingness to travel 30–60% based on business needs and location.
Nice To Haves
- Internships or hands-on experience within an industrial or manufacturing environment are a plus.
Responsibilities
- Facilitate instructor-led training in-person and virtual training for dealer service technicians.
- Represent the training needs of dealer service technicians in all training activities.
- Lead and support hands-on lab workshop activities and capability assessments.
- Train dealership service technicians in the proper and safe diagnosis and repair of company equipment components.
- Develop, administer, and perform in-house training sessions as required.
- Organize and manage logistics for training events, including scheduling, resource coordination, and preparation of training materials.
- Provide follow-up support to learners and escalate complex issues to senior trainers.
- Collect, analyze, and report on training metrics to evaluate program effectiveness and recommend improvements.
- Create training content based on comprehensive Doosan Bobcat technical and design resources.
- Lead the creation of visual training aids (animations, videos, diagrams) and hands-on aids (component cut-aways, wiring boards).
- Work with developers and vendors to manage the creation of assigned computer based training modules.
- Collaborate with subject matter experts to gather and prioritize content to include in training.
- Collect and organize feedback from training participants to refine and enhance content and delivery methods.
- Implement assigned projects and training content, ensuring alignment with organizational goals and standards.
- Collaborate with global Service Training Instructors, Engineers, and Service teams.
- Build and maintain productive relationships with engineering, product management, and service teams to ensure accuracy in training content.
- Provide subject matter expertise to proofread service-related publications for accuracy and user comprehension.
- Support data collection and reporting on learner engagement and training results.
- Represent Bobcat at field events, dealer open houses, training sessions, and trade shows.
- Travel to dealerships and field locations to gather insight on learning gaps and evolving needs.
- Foster peer-to-peer knowledge sharing and best practices across the dealer network.
- Stay current with industry trends, competitor offerings, and emerging training technologies.
- Provide thought leadership within the learning domain and integrate continuous improvement into all training efforts.
Benefits
- Salary plus potential of annual bonus based on your performance.
- Medical, dental, vision, prescription.
- 401(k) match.
- Short & long term disability.
- Health & flexible spending accounts.
- Employee assistance program.
- Life & AD&D insurance.
- Military and jury duty differential pay.
- Tuition reimbursement program.
- Work flex policy.
- Equipment rental program.
- Paid volunteer opportunities.
- Community non-profit donation match.
- Paid vacation, holiday, sick, bereavement and parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
