PROGRAM SPECIALIST II-DOE - 48001384
About The Position
The Program Specialist II performs intermediate-level work under general guidelines and supervision in the State Scholarships, Loans & Grants Section of the Office of Student Financial Assistance, Division of Finance and Operations. The section administers state- and federally funded financial assistance programs, including scholarships and grants, and provides technical assistance to students, parents, school and district personnel, and college financial aid officers. The position evaluates applicant data and documentation to determine eligibility and support award decisions, and helps ensure that funds are disbursed accurately and on time. It also provides guidance on program requirements and financial aid matters, prepares program reports, and reviews policies and procedures for potential improvements. The role is on-site in Tallahassee, Monday through Friday, from 8:00 a.m. to 5:00 p.m.; telework is unavailable.
Requirements
- One year of experience with student financial aid programs.
- One year of experience working with students.
- Knowledge of student financial aid programs and applicable state program statutes, rules, policies, and procedures.
- Knowledge of principles and practices of administering educational programs.
- Ability to use problem-solving techniques and apply applicable rules, regulations, policies, and procedures.
- Ability to prioritize workload, develop reports, and plan, organize, and direct program activities.
- Ability to establish and maintain effective working relationships and communicate effectively verbally and in writing.
- Ability to work productively under tight timeframes, balance competing priorities, and maintain goal-directed performance, including under stressful conditions.
- Ability to interact courteously and consider others’ workload concerns without negatively affecting unit productivity or morale.
Responsibilities
- Identify system issues and deficiencies and suggest improvements.
- Evaluate applicant data and documentation to determine eligibility, suggest award evaluations, and support timely and accurate disbursement to eligible recipients, including evaluating academic transcripts through the Online Transcript Entry and Evaluation System (OTEES).
- Provide technical assistance on program requirements to applicants, parents, school districts, high schools, institutions, and other interested parties.
- Explain complex financial aid issues, interpret policy, consider appeals, and provide the supervisor with recommendations concerning eligible programs of study based on statutes, rules, regulations, and office procedures.
- Prepare and review statistical and demographic reports on program applicants and recipients.
- Evaluate program policies and operating procedures and draft recommendations for improvement.
- Perform other duties as required.
Benefits
- State group insurance coverage options
- Nine paid holidays and one personal holiday each year
- Student loan forgiveness program, subject to eligibility
- Tuition fee waivers at participating Florida colleges and universities
- Retirement plan options, including employer contributions
- Annual and sick leave
- Flexible spending accounts
- Ongoing comprehensive training
- Career growth opportunities
- Maternity and parental leave benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
