Program Specialist Ii-Doe - 48001384
About The Position
The Program Specialist II performs intermediate-level work under general guidelines and supervision in the State Scholarships, Loans & Grants Section of the Office of Student Financial Assistance, Division of Finance and Operations. The section administers state- and federally funded financial assistance programs, including scholarships and grants, and provides technical assistance to students, parents, school and district personnel, and college financial aid officers. The position evaluates applicant eligibility and documentation, supports accurate and timely award disbursements, provides guidance on program requirements and financial aid issues, and helps monitor and improve program policies and procedures. It also prepares and reviews statistical and demographic reports on applicants and recipients and performs other duties as required. The role is based in Tallahassee at the Turlington building. It requires an on-site schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday; telework is not available.
Requirements
- One year of experience with student financial aid programs.
- One year of experience working with students.
- Knowledge of student financial aid programs.
- Knowledge of state program statutes, rules, policies, and procedures.
- Knowledge of the principles and practices of administering educational programs.
- Ability to use problem-solving techniques.
- Ability to understand and apply applicable rules, regulations, policies, and procedures.
- Ability to prioritize workload and develop reports.
- Ability to establish and maintain effective working relationships and communicate effectively, verbally and in writing.
- Ability to plan, organize, and direct program activities.
- Ability to be productive under tight timeframes, balance competing priorities, and maintain goal-directed performance under stressful conditions.
- Ability to interact courteously and consider others' workload concerns without negatively affecting unit productivity or morale.
- An associate's degree from an accredited college or university may substitute for two years of direct experience.
Responsibilities
- Identify system issues and deficiencies and suggest improvements.
- Evaluate applicant data and documentation to determine eligibility, suggest award evaluations, and ensure timely and accurate disbursement of funds to eligible recipients.
- Evaluate academic transcripts using the Online Transcript Entry and Evaluation System (OTEES).
- Provide technical assistance and explain program requirements to applicants, parents, school districts, high schools, institutions, and other interested parties.
- Explain complex financial aid issues, interpret policy, consider appeals, and provide the supervisor with recommendations on eligible programs of study based on statutes, rules, regulations, and office procedures.
- Prepare and review statistical and demographic reports on program applicants and recipients.
- Evaluate program policies and operating procedures and draft recommendations for improvements.
- Perform other duties as required.
Benefits
- State group insurance coverage options.
- Nine paid holidays and one personal holiday each year.
- Student Loan Forgiveness Program, subject to eligibility.
- Tuition fee waivers accepted by major Florida colleges and universities.
- Retirement plan options, including employer contributions.
- Annual and sick leave benefits.
- Flexible Spending Accounts.
- Ongoing comprehensive training.
- Career growth opportunities.
- Maternity and parental leave benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
