Service Training Instructor

PACCAR • Hoffman Estates, IL

18d • $90,400 - $141,800 • Remote

About The Position

The Service Training Instructor joins Kenworth's Service Training team to teach dealership and customer service technicians about Kenworth products and PACCAR engines, including their features, maintenance, and repair. The role combines technical expertise with classroom and virtual instruction, supports technician development across an extensive dealer network, and contributes to new and existing training programs.

The instructor maintains and updates technical training materials and aids, may develop courses or prerequisite modules, and works with senior or lead instructors, field service, dealers, management, and other departments to identify training needs and create instructional support materials. The position is remote, requires the qualified candidate to be located in the U.S., and involves 25%–50% travel.

Requirements

• Bachelor's degree required or in progress; alternatively, an Associate's or technical degree combined with relevant work experience may be accepted in lieu of a bachelor's degree.
• At least 5 years of previous full-time work experience.
• Ability to coordinate large, complex projects for on-time delivery.
• Excellent verbal and written communication skills, including the ability to deliver formal classroom presentations.
• Personal computer skills, including Windows, Word, Excel, and PowerPoint.
• Excellent interpersonal skills, including the ability to develop trusting business relationships.

Nice To Haves

• Diesel engine certifications or Automotive OEM certifications preferred.
• Previous experience producing and delivering industrial training materials highly desired.
• Previous experience in dealership service or service management in the commercial truck industry strongly preferred.
• Demonstrated knowledge of heavy-duty truck products and the manufacturing process desired.

Responsibilities

• Present assigned classroom and virtual sessions to dealership and customer service technicians on Kenworth products and PACCAR engines, including features, benefits, maintenance, and repair.
• Support updates and maintenance of technical service training materials and training aids in electronic and other formats, using research and feedback from dealerships, Kenworth field personnel, and Kenworth customer service and warranty.
• Take responsibility for one or more existing technical courses.
• May develop a new course or prerequisite module, including its objectives, content, and final exam testing.
• Work with a Senior or Lead Training Instructor, Field Service, dealers, and Kenworth management to identify training needs for new and existing products.
• Coordinate with departments such as Engineering, Manufacturing, and Marketing to design classroom support materials and training aids.
• Explore and evaluate alternative media for classroom and virtual training venues.

Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan providing monthly benefits after retirement.
• Paid time off, including at least 10 paid vacation days, 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for employees and their families.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short- and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• Employee Assistance Program services, including wellness plans, estate planning, and financial counseling.

What This Job Offers

• Job Type: Full-time