Service to Sales Team Member- OpenRoad Volkswagen Burnaby

OpenRoad Auto Group • Burnaby, BC

5d • CA$35,000 - CA$50,000 • Onsite

About The Position

OpenRoad Volkswagen Burnaby is seeking a full-time Service to Sales Team Member to join their Sales department. This role is crucial in facilitating the dealership's goal of appraising service clients' vehicles and presenting ownership options, aiming for 90% client engagement. The position involves providing exceptional customer service, understanding client vehicle needs, demonstrating vehicle value, and facilitating purchase paperwork. The team member will also pass off interested clients to the sales team for seamless transitions, stay updated on automotive industry changes and product details, and utilize closing techniques effectively. Ensuring client happiness is paramount for future business retention. The role requires setting monthly productivity goals, attending department meetings, adhering to safety policies, and performing other duties as assigned by management. OpenRoad reserves the right to modify the job description as business needs require.

Requirements

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
• A Current VSA MDC License (or the willingness to obtain one)
• Strong Time Management & Prioritization Skills
• Strong Customer Service Skills.
• A valid British Columbia Driver’s License with a good driving record.

Responsibilities

• Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service.
• Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.
• Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
• Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
• Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Ensure Clients happiness to give the dealership the best opportunity at retaining this client’s business moving forward.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Attend Department Meetings as Required
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.

Benefits

• Discounted Vehicle Purchasing Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and External, Training & Development opportunities for skill development and growth
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed