Service Technician

Super Micro Computer • Houston, TX

12d • $35,000 - $108,000

About The Position

Supermicro is seeking an Engineering Technician to support its server team and HPC server technology. The role supports validation efforts, materials management, product development, and customer solutions. The technician evaluates applications and provides feedback to engineering teams, coordinates operational activities from product kickoff through launch, contributes to product quality improvements, helps resolve technical issues, and provides third-level technical support as well as pre- and post-sales support.

Requirements

• High school graduate or GED equivalent.
• Strong initiative and ability to work in a self-directed environment.
• Strong organizational and planning skills.
• Understanding of how to work successfully in cross-functional organizations.
• Ability to lead extended teams and meet deadlines.
• Analytical and problem-solving skills.
• Strong written, verbal, and presentation communication skills, and ability to negotiate effectively.
• Excellent knowledge of server systems, PC systems, and computer architecture.

Nice To Haves

• Some college education.
• At least 2 years of related experience.
• Understanding of GPU server technology and related applications.

Responsibilities

• Evaluate applications in depth and provide feedback to engineering teams on product optimization.
• Manage multiple tasks and projects.
• Support coordination of operational activities from product kickoff through product launch and help the team meet time-to-market mandates.
• Support product quality improvement during design and manufacturing stages.
• Help resolve technical issues by arranging resources and engaging other engineering teams to reproduce and debug issues.
• Provide third-level technical support and pre-sales and post-sales support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED