Garage Door - Service Technician

Hahl Companies, LLC•Champlin, MN

3d•Onsite

About The Position

The Service Technician is responsible for servicing residential and/or commercial garage doors, door openers, and keyless entry systems. Work will be performed in newly constructed or existing homes and commercial buildings. This role involves troubleshooting customer issues, ensuring job site cleanliness and safety, and coordinating with warehouse staff and the Service Coordinator for efficient operations. The technician must understand product manuals, review work orders, maintain their service vehicle, and accurately record job details. They will also contribute to employee development, promote the company positively, and participate in safety programs, ensuring compliance with all policies and regulations. A willingness to learn new products and follow directions is essential, along with performing other related duties as assigned.

Requirements

High school diploma or GED
An exceptional work ethic, motivation, and customer service oriented
A commitment to follow safe work guidelines and provide high quality workmanship.
A clean driving record, ability to pass drug screening and background check.
Mechanical knowledge and skills using various hand and power tools.
Ability to lift 50+ lbs.
Must be able to communicate in English.

Responsibilities

Troubleshoot and assess customer issues.
Ensure the job site is clean/safe and all materials are out of the way.
Work with warehouse staff for proper loading of materials for job preparation.
Work closely with the Service Coordinator for efficient routing and scheduling.
Responsible for reading and thoroughly understanding all instruction manuals for all products installed prior to beginning installation.
Review Work Order information for accuracy and completeness.
Ensure the truck is fueled, serviced, stock appropriately and ready for operation prior to the beginning of each workday.
Clean up at the job site.
Record on work order, details of installation, i.e. materials & supplies used, headroom, other issues or problems.
Aid in the development of existing employees to create an organization possessing industry leading talent.
Promote the company positively amongst coworkers and customers.
Participate in safety and accident prevention programs.
Ensure compliance with all government, regulatory and company policies, work procedures and instructions.
Responsible for complying with company policies and procedures.
Willingness to learn new products and take direction from manager on proper way to service/install.
Perform other related duties as assigned.