Garage Door - Service Technician

Action Overhead Garage Door•Prior Lake, MN

2d•Onsite

About The Position

The Service Technician is responsible for the installation, service, and repair of residential and/or commercial garage doors, door openers, and keyless entry systems. Work will be performed in newly constructed or existing homes and commercial buildings. This role requires a strong work ethic, mechanical aptitude, and excellent customer service skills. The technician will be responsible for troubleshooting customer issues, ensuring job site safety and cleanliness, and maintaining company vehicles and equipment.

Requirements

High school diploma or GED
Exceptional work ethic, motivation, and customer service oriented
Commitment to follow safe work guidelines and provide high quality workmanship.
Clean driving record
Ability to pass drug screening and background check.
Mechanical knowledge and skills using various hand and power tools.
Ability to lift 50+ lbs.
Must be able to communicate in English.

Responsibilities

Troubleshoot and assess customer issues.
Ensure the job site is clean/safe and all materials are out of the way.
Work with warehouse staff for proper loading of materials for job preparation.
Work closely with the Service Coordinator for efficient routing and scheduling.
Read and thoroughly understand all instruction manuals for all products installed prior to beginning installation.
Review Work Order information for accuracy and completeness.
Ensure the truck is fueled, serviced, stock appropriately and ready for operation prior to the beginning of each workday.
Clean up at the job site.
Record on work order, details of installation, i.e. materials & supplies used, headroom, other issues or problems.
Aid in the development of existing employees to create an organization possessing industry leading talent.
Promote the company positively amongst coworkers and customers.
Participate in safety and accident prevention programs.
Ensure compliance with all government, regulatory and company policies, work procedures and instructions.
Comply with company policies and procedures.
Willingness to learn new products and take direction from manager on proper way to service/install.
Perform other related duties as assigned.