Service Technician

Numotion•Madison, WI

14h

About The Position

As a Service Technician at Numotion, you will service and repair complex manual and power wheelchairs and other medical equipment. You will use diagnostic tools and current manufacturer information to ensure equipment is properly repaired, maintained, functional, safe, and reliable. The role supports customer and referral-source satisfaction by helping ensure equipment meets customers’ functional goals and outcomes, while providing attentive customer service. The position involves diagnosing and troubleshooting equipment, performing adjustments and programming, coordinating with manufacturers on diagnoses and replacement-part quotes, and educating customers and caregivers on proper equipment use and upkeep. Technicians use digital tools to improve routing and diagnostic efficiency, complete assigned repair events and paperwork, and maintain at least 10 hours of continuing education annually. The role also requires compliance with company policies, applicable federal regulations, confidentiality requirements, and Numotion’s leadership principles. Duties may change based on organizational needs or management direction.

Requirements

High school diploma/GED or equivalent work experience.
At least one year of related technical and/or mechanical work experience.
Positive attitude and service-minded approach.
Valid state driver’s license with a clean driving record.
Ability to use hands, wrists, and fingers frequently in connection with computer equipment.
Ability to walk, climb ladders and stairs, stoop, kneel, crouch, crawl, squat, and reach overhead and below the waist.
Ability to lift up to 60 pounds and push or pull equipment heavier than 100 pounds at times.
Ability to communicate effectively.
Ability to work overtime as needed.
Ability to drive a motor vehicle for extended periods as required by the position.
Must pass a drug test before beginning employment.

Nice To Haves

At least one year of customer-facing experience.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams to achieve shared goals.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices and applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot basic issues with complex rehabilitation equipment, with minimal assistance and manufacturer guidance as needed.
Perform restorative adjustments and program customer equipment as needed or directed.
Work with equipment manufacturers to diagnose issues and obtain quotes for replacement parts.
Address customer concerns and prioritize customer service.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone apps, web-based interfaces, and other digital tools to improve routing and diagnostic efficiency and accuracy.
Consistently complete assigned daily repair events, including evaluations and/or deliveries.
Complete paperwork thoroughly and on time.
Complete a minimum of 10 hours of continuing education per year.
Apply Numotion Leadership Principles and perform the job with integrity, compliance, and values consistent with the company’s mission.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers.
Pass a drug test as part of the hiring process.