Service Technician, Blended (Pending Kick Of)

Swire Coca Cola•Tucson, AZ

13d

About The Position

The Service Technician, Blended visits customers in an assigned geography to diagnose and repair moderate-to-highly complex Coca-Cola beverage equipment provided for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems, and ancillary equipment. Service visits are generally scheduled through an assigned dispatcher, though technicians may proactively generate visits. The technician transports, installs, removes, and repairs fountain beverage dispensers, vendor equipment, and coolers as assigned, working under limited supervision.

Requirements

High school diploma or GED required.
At least 2 years of experience diagnosing and repairing consumer or commercial appliances.
Proficiency with SAP CONA, Microsoft Outlook, and a PDF reader on an iPhone- and/or iPad-type device.
Must be at least 21 years of age.
Valid driver’s license and a driving record that meets Swire’s vehicle policy requirements.
Ability to work weekends and holidays as assigned.
Ability to work with minimal supervision and with others.
Ability to lift at least 50 pounds.
Positive attitude.
Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine, and Fundamental Skills certifications within the first year.
Ability to complete equipment manufacturer and company training within 180 days of hire.

Nice To Haves

CFC Refrigeration Certification upon hire preferred.
At least 1 year of beverage service technician experience, such as EFC, fountain installation, or bottle/can reactive service, preferred.

Responsibilities

Diagnose complex fountain machine and other beverage equipment to determine the work, parts, and materials needed, and make required repairs.
Move or remove equipment as required.
Travel to and from customer locations in the assigned area.
Interact effectively and appropriately with customers, management, and associates.
Clean and sanitize equipment and clean the work area after each service call.
Use a handheld device to document travel, labor, and materials used for each activity.
Correctly check in and out equipment and materials, including parts and supplies.
Maintain an accurate parts inventory, estimated at $30,000–$35,000 in value.
Maintain a clean, organized, and safe vehicle.
Attend meetings as assigned.
Assist with special projects and events as assigned.
Assist other associates as assigned.
Perform other duties as assigned.