Maintenance Technician - The Heights at Lawrenceville

Gallery Residential•Lawrenceville, GA

10d

About The Position

The Service Technician performs technical and mechanical work to ensure that the interior and exterior of buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests, routine property upkeep, apartment make-ready work, inventory and documentation, inspections, and coordination with vendors. The position also requires courteous resident service, compliance with safety policies, and participation in community and organizational initiatives. The role has no supervisory responsibilities.

Requirements

Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
EPA Type I and II or Universal certification for refrigerant recycling.
Any certifications required by applicable state and local jurisdictions.
Current, valid driver's license.
Ability to read, write, and communicate effectively in a support capacity and answer questions about department operating policies.
Mathematical skills sufficient to perform basic calculations with whole numbers, decimals, and fractions.
Logical problem-solving ability and ability to follow written, oral, or diagrammed instructions in standardized situations.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to work independently and meet the position's physical demands, including lifting or maneuvering up to 50 pounds independently and up to 150 pounds with assistance.
Ability to work indoors and outdoors in varied weather conditions, walk extended distances, navigate stairs, and access all interior and exterior parts of the property and amenities.
Ability to operate golf carts at properties where they are used.
Ability to work peacefully with coworkers and residents, including in stressful situations.

Nice To Haves

High school diploma or GED.
Property management system experience.

Responsibilities

Complete assigned resident service work orders within 24 to 48 hours by diagnosing issues and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Prepare vacant apartments for leasing and move-ins by completing pre-move-out inspections, creating punch lists, coordinating vendors and supplies, completing maintenance tasks, and inspecting the finished work.
Track maintenance supplies and equipment, return unused items to their designated locations, and inform the maintenance supervisor when items need to be reordered.
Complete service-request documentation and other paperwork accurately and promptly.
Maintain grounds, common areas, and amenities through tasks such as picking up debris, pressure-washing, cleaning, and painting curbs or signage.
Support cost-control efforts by repairing parts when possible, using supplies responsibly, and using tools and equipment correctly.
Periodically inspect work performed by contractors, vendors, and service providers to verify quality and compliance with scope and specifications.
Follow company safety and risk-management policies, attend safety meetings and required training, and report accidents and incidents promptly and accurately.
Provide respectful customer service to residents and others, answer questions, respond sensitively to complaints, and complete work orders efficiently and urgently.
Assist with routine and periodic property inspections to identify safety concerns, maintain the property, and communicate physical needs to management.
Meet attendance, punctuality, and physical-demand expectations.
Participate in company and community activities, including relevant industry associations and groups, to support personal development and business goals.
Work a flexible schedule, including on-call coverage during evenings, weekends, and holidays, and perform essential job functions without accompaniment.