Service Technician

Skillcloud HCM • Syracuse, NY

1d • Onsite

About The Position

Maine Technical Source (MTS) is seeking a Service Technician to work from their office and showroom in Syracuse, NY. This position is responsible for equipment repair and completing service to factory specifications, as well as supporting the office manager with administrative tasks. The Service Technician may also provide customer service, sales and warehouse support as needed. Maine Technical Source (MTS) is a privately owned company that supplies surveyors, engineers, contractors and architects with the world’s finest technical and measurement tools, supplies, software, training, and service from locations in ME, MA, and NY. MTS’ success is built on offering customers cutting edge products while providing old-fashioned customer service.

Requirements

• High School diploma or GED preferred, or equivalent combination of education and experience
• High level of technical aptitude a must
• Computer literacy, including experience with Microsoft Office
• Firm working knowledge of industry concepts, practices and procedures. Familiarity with service equipment and its function
• Advanced project and process management abilities
• Ability to effectively establish rapport, present information and respond to questions from managers, customers and the public
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral or schedule form
• Ability to work independently and with a team. Must have willingness to pitch in and help with any/all tasks that are needed in the office during the workday

Responsibilities

• Providing customer support and service for all products sold
• Managing the service pipeline and turnaround time
• Completing service projects to factory specifications
• Providing estimates and purchase orders for customers
• Checking and calibrating new equipment prior to sale
• Coordinating with sales team to build relationships with customers
• Assisting with in-store sales and support

Benefits

• Hourly rate starts at $28.00 per hour, commensurate with experience.
• Health Insurance provided with a company contribution to premium that is based on salary level.
• Company matching HSA contribution.
• 401(k) with a 30% match on the first 15% the employee contributes.
• STD/LTD
• Life/AD&D
• PTO
• Paid Holidays
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED