Service Technician

Ametek, Inc.•Village of Depew, NY

12d•Onsite

About The Position

The Service Technician will be responsible for performing component level diagnosis and calibration of high technology instruments. This role involves updating electronic and software for Reichert products, working closely with the engineering team on root cause analysis for warranty/field returns, and providing repair estimates for billable services. The technician will also handle occasional field service calls within the country and provide technical telephone support. Additionally, they will perform technical troubleshooting and repairs on Reichert products, potentially train other Service Technicians, and ensure all equipment and tools are maintained in good working condition. Maintaining an organized and clean work area in accordance with 5S initiatives and performing rework of products as instructed are also key responsibilities.

Requirements

2 year Associate Degree required and/or minimum two years electronic instrumentation repair experience.
Good communication skills
Interaction with all related personal within company to perform all functions required
Ability to interface with customers
Basic computer skills to navigate and enter information into predetermined fields of controlled software accurately and timely as instructed.

Responsibilities

Performs component level diagnosis and calibration of high technology instruments.
Able to update electronic and software for all Reichert products upon training.
Work closely with engineering team concerning root cause analysis on warranty / field returns.
Provides estimates for repairs for billable service.
Occasional field service calls within country.
Technical telephone support
Performs technical trouble shooting and repairs on all Reichert made and purchased products upon training.
May train other Service Technicians.
Ensure that all equipment and tools are clean, organized and in good working condition to maximize efficiency.
Keep work area organized and clean in accordance with 5S initiatives.
Performs rework of product when instructed.