Service Technician

GreenFox•Edmonton, AB

10d•Onsite

About The Position

GreenFox Windows & Doors is a leading provider of high-quality, energy-efficient windows and doors across Alberta, with locations in Edmonton, Calgary, Red Deer, Lethbridge, and Medicine Hat. Known for our world-class products, lifetime warranties, and 25-year workmanship guarantee, we've earned a five-star reputation for excellence in both craftsmanship and customer service. At GreenFox, we're more than just a workplace; we're a team committed to growth, integrity, and supporting our community. As our Windows & Doors Service Technician, your primary responsibility will be to proudly deliver the highest standard of customer care while completing service and installation work safely, efficiently, and professionally. This role is ideal for someone who is mechanically inclined, dependable under pressure, and confident working directly with customers in the field.

Requirements

1+ years' of experience in service or installation of windows and doors
2+ years' experience in customer service
Valid Class 5 Driver's License & Clean Driver Abstract
Mechanically inclined with mechanical aptitudes and enjoy working with your hands
Excellent customer relations, written and verbal communication skills
Communication effectively in English both verbal and written
High comfort level working in a fast-paced team environment that is constantly changing
Pressure to produce tangible results and complete projects within tight timelines
Troubleshooting abilities to analyze problem and provide solutions
Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs
Ability to lift up heavy items
Practice good attendance and punctuality

Responsibilities

Review, plan, and schedule authorized field service work
Complete servicing and installation duties on-site efficiently
Maintain a clean and tidy work vehicle
Build and maintain strong connections with customers over the phone and in person
Maintain high standards in a time-critical situation
Comply with safe work practices and health and safety legislations, policies, and procedures
Actively prepare and load vehicle with supplies needed for regular maintenance tasks
Maintain precise records of all job notes, specifications, and advice
Identify and report any recurring issues, including defects in the solution or procedure
The service site must be secured before work can commence there
Cleaning is required before, during, and following the service
Protect service site and clean prior to beginning work, during and following service
Manage time efficiently to consistently meet appointments times
React quickly to changing internal and external business conditions and propose effective alternatives
Manage and resolve potentially stressful and difficult situations by involving the right people at the right time
Gain a clear understanding of all Greenfox Windows and Doors products and parts
Miscellaneous duties as required