Service Technician

Patterson Companies, Inc.•Albany, MA

11d•Onsite

About The Position

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a driven entry-level tradesperson to join our Dental Service team. The core responsibility for a Service Technician Specialist is to work independently on all basic core equipment installs and repairs. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer experience. Join a company that that is Passionate, Focused, Always Advancing, and People-First.

Requirements

High school diploma or equivalent
1-2 years of comparable Patterson service experience or equivalent experience
Successfully completed Basic Install Certification through the Patterson Technical Academy with the ability to be Patterson Certified within 6 months of employment
Mechanical aptitude required
Possesses strong work ethic and takes ownership of both company and customers goals/objectives
Focused on understanding, meeting, and exceeding customer expectations
Ability to thrive in an independent role
Requires basic computer skills and/or ability to use smart phone/tablet
Strong verbal and written communication skills
Valid driver’s license along with good driving record

Nice To Haves

Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
Excellent organization and problem-solving skills
Knowledge of Microsoft Outlook, Excel and Teams is helpful

Responsibilities

Install and/or Repair Dental Equipment: The core responsibility for a Service Technician Specialist is to work independently on all basic core equipment installs and repairs.
Safely remove, modify, repair, and install on all core dental equipment with minimal supervision.
Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage.
Responsible for basic installation procedures and jobsite protocol.
Maintain all service records timely and accurately
Ensures safe transportation and delivery of product to customer location
Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed.
Perform other duties as assigned
Customer Service: Supports customer needs through responding in a timely and professional manner.
Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner.
Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
Communication: Understands and conveys information to our customers.
Listens attentively and asks questions when necessary.
Uses general terminology to explain technical aspects of using technology to a non-technical audience.
Work Ethic: Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
Problem Solving Skills: Anticipates problems and can troubleshoot a variety of install and basic repair problems to meet the customer needs.
Interpersonal Skills: Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues.
Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
Inventory Management: Determines parts, supplies or tools needed to complete service requests.
Manages vehicle inventory and restocks as necessary.
Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.
Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.