Maintenance Technician - The Crest Apartments

New Earth Residential•Long Beach, CA

5d•Onsite

About The Position

The Service Technician supports all aspects of community operations under the direction of the Service Supervisor and Community Manager. The role focuses on maintaining apartment homes, common areas, grounds, amenities, and mechanical systems while delivering courteous, high-quality service to residents. Technicians handle service requests, preventive maintenance, inspections, inventory, and emergency on-call needs. The position is full-time, typically five days per week and eight hours per day (an average of 40 hours), with workdays and hours subject to community needs, including possible weekends and after-hours emergency services. Physical work includes exertion, climbing, lifting, and working outdoors subject to weather. Pre-employment, post-injury, reasonable-suspicion, and possible random drug screens are required. The role also contributes to the Urban Village Program by promoting resident engagement, community activities, sustainability initiatives where applicable, vendor and partner connections, and resident leadership opportunities.

Requirements

High school diploma or equivalent.
Ability to accurately follow detailed oral and written instructions.
Strong customer service skills and a commitment to providing a 5-star resident experience.
Self-motivation, prioritization, time-management, and goal-achievement abilities.
Resourcefulness and adaptability when solving problems and managing changing priorities.
Strong verbal and written communication and organizational skills; ability to work effectively with onsite staff, residents, supervisors, corporate associates, and vendors.
Proficiency in English.
Ability to track and manage inventory of materials and parts.
Ability to lift up to 50 pounds and handle chemicals safely.
Availability for emergency calls during nights and weekends as needed.
Attention to detail and commitment to assessing and maintaining community common areas and amenities.
Proficiency with Outlook, Excel, Word, and internet applications.
Ability to perform the listed essential functions without accommodations, as stated in the posting.

Nice To Haves

HVAC/R certification (HVAC and Refrigeration) is preferred.
Bilingual candidates are highly encouraged to apply.
A strong foundation in business principles.
Proven leadership ability.

Responsibilities

Perform general maintenance duties in common areas and provide support across community operations.
Be available for on-call responsibilities and emergency calls as needed.
Complete service requests in occupied apartments independently and promptly, in accordance with company and property standards.
Oversee property maintenance with a focus on resident satisfaction and occupancy goals.
Participate in preventive maintenance programs and manage ongoing repairs of mechanical systems to preserve property value.
Maintain clean grounds and common areas.
Follow safety protocols while completing tasks and handle chemicals safely.
Provide courteous, friendly service to residents.
Assist with community inspections and quality assurance reviews, and report results.
Distribute and display the monthly Urban Village Newsletter and engage residents about upcoming events.
Promote garden boxes and beehives where applicable and participate in the annual Impact Day community enhancement projects.
Connect with vendors and potential partners, and share relevant information and contact details with the Program Coordinator.
Educate residents about the Urban Village Program and guide interested residents through the sign-up process to become resident facilitators.
Perform additional related duties and responsibilities as assigned.