Service Technician (Contract)

Tucows Inc.•Colorado Springs, CO

18d•$53,000 - $60,000•Onsite

About The Position

The Service Technician 1 regularly performs service activation and installation of the Ting fiber network, including construction elements such as conduit, fiber, split enclosures, cabinets, and utility locating. Service Technicians are at the forefront of Ting’s connection with the community and carry out their responsibilities with a strong focus on safety and customer experience. This is an on-site role in Colorado Springs, CO. This is a 6 month contract to start with a possibility of extension.

Requirements

2–4 years of experience in the telecommunications industry
Valid driver’s license with a clean driving abstract
Completion of FOI (Fiber Optic Installer) or FOA (Fiber Optic Association) certification
Strong customer interaction and communication skills
Experience with drops and FTTH (Fiber to the Home) installations
Fiber splicing, including high-count mass and fusion splicing
Cable routing and installation of enclosures and passive cabinets
Fiber blowing and patching
Ability to read plant maps and network designs
General construction experience (especially in organic markets)
Proficiency with tools and platforms (e.g., ServiceMax, Bob, Deputy)
Ability to travel between markets to provide support (traveling technician)
Willingness to participate in on-call rotation
Ability to work in confined spaces
Ability to perform aerial work using ladders or bucket trucks (35+ feet)
Ability to lift up to 75 pounds using safe lifting techniques
Ability to work indoors and outdoors in all weather conditions (with provided PPE)
Strong commitment to safety practices (ladder safety, safe driving, weather protocols, etc.)

Responsibilities

Perform installation of fiber network, including connecting, disconnecting, testing, repairing, and maintaining services with deep product knowledge (including fiber and symmetrical products)
Engage directly with residential and commercial customers at install locations, including effectively de-escalating concerns
Complete general installations, including wall fishing and custom install solutions to meet customer needs
Install drops from handhole to house independently
Perform mainline and drop fiber blowing processes
Understand basic data center concepts and perform related work with supervision as needed
Troubleshoot advanced issues, including installs that fail to go online, repeat break/fix scenarios, and light level analysis
Independently complete splice dome and express dome installations
Perform advanced network repairs across NID, home, handhole, and data center environments
Interpret locates and maps to ensure optimal drop placement
Advise customers on optimal drop placement for effective connectivity
Support MXU cost estimates, site surveys, and design with guidance from senior team members
Act as a subject matter expert, providing guidance to junior technicians
Perform other duties as assigned