Service Technician - Virtual

Canon Careers

1d • Remote

About The Position

The Service Technician provides maintenance and service to customers across the Ottawa territory. The role includes installing, deinstalling, relocating, and performing corrective and preventative maintenance on complex printer solutions, including printers, pre- and post-equipment, and software. Service is performed at customer sites and/or within the region. The position follows a rotating on-call schedule and offers a virtual, 100% remote work arrangement, with office attendance only when a specific business need arises. A reliable internet connection is required when working from home; work schedules and office reporting requirements may change based on business needs.

Requirements

• Degree or vocational or technical school degree in electrical or mechanical studies.
• Mechanical aptitude and some technical service experience.
• Strong analytical skills to review equipment, analyze issues, and troubleshoot systems.
• Excellent project and process management skills.
• Basic computer, technical, and equipment operation skills.
• Exemplary time-management and multitasking skills.
• Ability to work on a rotating 24/7 schedule.
• Occasional travel outside the territory is required.
• Reliable internet connection for working from home.

Responsibilities

• Perform corrective and preventative maintenance on printer systems, including printers, pre- and post-equipment, and software, at customer sites and/or within the region.
• Maintain excellent customer satisfaction, build strong customer relationships, and meet customer Service Level Agreements.
• Escalate unresolved problems according to predefined service procedures and the escalation process.
• Perform installations, deinstallations, and relocations at customer sites.
• Obtain necessary training to remain current on technical aspects of PPS systems.
• Maintain parts inventory, diagnostic tools, and physical tools.

Benefits

• Comprehensive health coverage including medical, dental, and vision.
• Life insurance, disability, and wellness programs.
• Vacation, paid personal time, and sick days.
• Matching RRSP contribution and profit-sharing program.
• Tuition assistance for professional continuing education.
• Discounts on Canon products, retailers, memberships, and more.
• Employee referral program.
• Inspire Program, an online peer-to-peer recognition program with redeemable points for products.
• Community involvement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree