Pharmacy Technician - Virtual Care
About The Position
Nemours is seeking a Certified Pharmacy Technician for its Virtual Care Team. The Virtual Medication History Technician works in the Virtual Care Operations Center at the Jacksonville Home Office and supports inpatient and outpatient virtual care programs. The role combines medication-history work, patient engagement, monitoring, communication, and administrative coordination to support access, safety, and patient experience in pediatric care. The technician conducts medication histories and reconciliation through virtual platforms, supports continuous observation of inpatients requiring 1:1 monitoring, manages patient communication, and assists with scheduling, intake, and virtual rooming for home-based and telehealth programs. The position requires attention to detail, timely responses to patient needs, effective collaboration with clinical teams, and adherence to HIPAA and Nemours standards.
Requirements
- Certified Pharmacy Technician (CPhT) required.
Responsibilities
- Conduct virtual medication-history interviews with patients and families by phone or video.
- Perform medication reconciliation during admission, transfer, and discharge transitions of care.
- Use the EHR and external data sources, including pharmacy fill history and caregiver reports, to prepare accurate medication lists.
- Identify medication discrepancies and escalate them to a pharmacist or provider for resolution.
- Document medication histories and reconciliation activities in the EHR.
- Support patient education about medications, adherence, first-dose education, and safe use within technician scope.
- Support prior authorization workflows, refill coordination, and resolution of medication-access barriers.
- Collaborate with pharmacists and providers on virtual pharmacotherapy interventions.
- Assist with high-risk medication monitoring workflows for virtual programs, including ACaH and RPM patients.
- Serve as a Virtual Sitter for inpatients requiring 1:1 monitoring, using real-time observation and escalating concerns according to Nemours protocols.
- Operate and troubleshoot patient monitoring systems, document accurately, and respond promptly to alerts.
- Answer calls from patients enrolled in virtual home-based programs and provide timely assistance.
- Assist with scheduling, intake, and virtual rooming for telehealth visits.
- Communicate with clinical teams and escalate concerns through established pathways while maintaining HIPAA and Nemours standards.
- Check equipment functionality, report technical issues, and coordinate with IT or biomedical teams as needed.
- Support home remote-patient-monitoring equipment logistics, including packing equipment for shipment and restocking.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
