Service Technician - Napoleon
About The Position
As a Service Technician at Valley Plains Equipment, you will conduct basic diagnostics, service repairs, and maintenance on customer- and dealer-owned agricultural and turf equipment. You may also provide in-field service to support customers, with occasional guidance from the Service Manager, Service Location Manager, Shop Foreman, or senior technicians. The role includes diagnosing and supporting machine systems, including Precision Ag technology, maintaining equipment and work areas, completing documentation accurately, and delivering excellent customer service. Technicians are expected to participate in training, pursue ongoing technical and product knowledge, and meet performance targets. This is an hourly, incentive-eligible role with a starting base rate of $20.00 to $42.00, depending on experience; incentives are based on performance.
Requirements
- At least 1 year of experience performing service repairs.
- Proficient knowledge of mechanical, electrical, and hydraulic systems used in agricultural and turf equipment repair.
- Ability to perform basic repairs and maintenance using specialized tools and equipment and following Technical Manual procedures.
- Familiarity with Service Center and basic computer functions.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Strong oral and written communication skills.
- Ability to repeatedly lift at least 75 lbs.
- Basic Service Technician certification.
- High School Diploma or equivalent experience.
- Valid driver’s license.
Nice To Haves
- John Deere Service Technician certification.
- Associate's degree.
- Forklift license.
Responsibilities
- Conduct basic diagnostics and repairs on agricultural and turf equipment, including established Ag Management Solutions (AMS) products.
- Participate in Service EDUCATE Training programs and pursue self-training using dealership tools and resources.
- Stay current on existing products and develop technical and product knowledge through dealership training, manufacturer training, and on-the-job learning.
- Diagnose and support machine systems, including Precision Ag technology.
- Maintain the condition of vehicles, inventory, tools, and equipment.
- Keep the work area clean and organized and perform tasks neatly and orderly.
- Follow safety rules and regulations during work assignments.
- Complete required paperwork and forms accurately and on time using ExpertServices.
- Track time accurately on a timecard and account for materials used.
- Deliver excellent customer service and uphold a positive dealer image.
- Meet or exceed the effective labor rate goal, targeting approximately $160.
- Maintain a minimum 85% labor performance.
- Spend at least one hour per week working alongside a mentor.
- Complete and remain current on all assigned training.
Benefits
- Health insurance.
- Vision insurance.
- Dental insurance.
- Paid time off.
- 401(k) and Roth retirement savings plans with employer match.
- Life insurance.
- Disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
